Description
No matter what affordable housing program you work with, each program requires owners and agents to do their due diligence when working with applicants to move them into affordable units, and with current tenants for continued program compliance requirements.
To demonstrate due diligence, a well-planned interview can be seen as a vital step in property management so that we can show and ensure that we move in eligible households for our programs. In addition, by asking the right questions and finding out information we can help ensure that households are paying the correct amount of rent depending on the program and that the right benefits go to the eligible persons/households.
To be successful in conducting interviews, one must have:
- Effective tools for data collection and for communication with those to be interviewed, and
- An interview methodology that is used by all staff who conduct interviews.
In this 90-minute recording of a live webinar, E&A Team’s, Tari Bradley, Housing Compliance Trainer, will review interview techniques that will help those in the site office pop the questions…the right questions to help determine eligibility and maintain compliance.
Topics will include:
- Using an interview plan as an effective way to ensure consistent results
- Practical interview techniques
- Common mistakes in interviewing
- Interviewing persons with disabilities
Due to the allotted time frame, please note a full instruction of each area may not be available during this specific webinar but may be available in future webinars so please ensure you continue to check the E&A Team training calendar for future webinar dates, etc.
Objectives
Attendees will learn:
- How to remain courteous in working with applicants/tenants
- Effective tools for data collection and for communication with those to be interviewed
- The value of an effective interview plan designed to ensure consistent results
- Good listening skills and techniques essential for effective interviewing
- How attitude and behavior can either encourage or discourage cooperation and compliance
Certificate
By completing/passing this course, you will attain the certificate Popping the Questions: Interview Techniques 1.5 Hours of Training
Refunds
Refunds must be requested by sending email to helpdesk@EandATeam.com
Refunds must be requested prior to taking the course exam.
NO REFUNDS will be issued for courses that are complete!
Refunds are issued back to the credit card used for payment and may take 5-7 business days to process.
Legal Disclaimer
E&A Team, Inc. provides information and consultation to the housing industry. E&A Team, Inc. is not engaged in the practice of law and cannot render legal advice. The information provided by E&A Team, Inc. should not be construed as legal advice to be applied to any specific factual situation. If legal advice is needed, users are urged to consult a competent attorney. E&A Team, Inc. makes every effort to provide accurate and complete information. However, we make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of herein and expressly disclaim liability for errors and omissions in the contents of the information contained herein.
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